CMM-M install on Win 7 64 Bit computer problem

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eric14779
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CMM-M install on Win 7 64 Bit computer problem

Post by eric14779 » Wed May 15, 2019 11:32 am

Been working with Helmel but we are not getting anywhere...

Windows 7 64 Bit system

Installing 3.8 SP1

Get the following error on startup then it wants to go offline

Error: Failed to load PComm32.dll file
Context: 102
Source: Nikon Metrology PComm Service

switch to offline mode.

CMM-M ver 3.7 is installed and is working fine.

Is 3.8 looking in some other place for the PComm32.dll ??

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CrashN8
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Re: CMM-M install on Win 7 64 Bit computer problem

Post by CrashN8 » Fri May 17, 2019 9:54 am

I think AE from Helmel is already working with you on a solution... I see that Helmel CMM was tested in 64bit version for CMM-Manager 3.8 (first release of 64bit version) but we have made some small tweaks to this driver recently that will be included in 3.9. I suspect you are the customer that Helmel is working with currently and have probably received an update / patch from our development team in the past daya or so. Please confirm.

**Update** This is resolved in 3.9 and patch is available for anyone still using 3.8 SP1. Thanks for bringing this to our attention.

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